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Terms & Conditions

User Agreement & Legal

Terms & Conditions

Last Updated: October 2026

Welcome to e4egg. By accessing our website, placing an order, or using our delivery services, you agree to be bound by the following Terms and Conditions. Please review them carefully before placing an order.

Service Scope Selected Areas Prompt daily egg delivery across Kerala
Perishable Goods Check On Delivery Report breakages immediately with photos
Jurisdiction Kerala, India Governed by laws of India (Ernakulam)
1

Acceptance of Terms

By accessing our platform, registering, browsing, or purchasing eggs through e4egg, you confirm that you have read, understood, and agreed to be legally bound by these Terms & Conditions, along with our Privacy Policy and Shipping Policy.

2

Customer Information & Orders

When placing an order with e4egg, you agree to provide true, complete, and accurate information, including:

  • Full customer name
  • Active and reachable contact number
  • Accurate delivery address with landmark and PIN code

e4egg is not liable for delayed deliveries, misdeliveries, or failed deliveries caused by inaccurate or incomplete information supplied during checkout.

3

Product Pricing & Availability

Eggs are perishable agricultural products. While we maintain stringent quality control, slight natural variations in egg size, shell texture, or natural markings may occur.

  • All prices are listed in Indian Rupees (INR) and are subject to change without prior notice based on market farm prices.
  • Applicable taxes and delivery charges (if any) are transparently calculated and displayed prior to order confirmation.
  • We reserve the right to modify or discontinue any product (Brown, White, or Quail Eggs) without notice.
4

Ordering & Delivery Cut-Off

To maintain top-tier freshness, our daily fulfillment follows structured delivery schedules:

Orders placed before 3:30 PM: Eligible for same-day delivery between 4:00 PM and 9:00 PM.
Orders placed after 3:30 PM: Automatically scheduled for next-day delivery between 4:00 PM and 9:00 PM.
5

Damaged or Broken Eggs Claims

Because eggs are fragile, customers must inspect products upon delivery. If any items arrive broken, cracked, or damaged:

  • You must contact customer support immediately after delivery.
  • Provide your Order ID, customer phone number, and clear photos of the damaged eggs and packaging.
  • Upon review, e4egg may issue a replacement or refund for the affected products.
  • Claims submitted long after delivery acceptance or for damage caused by improper home storage cannot be entertained.
6

Returns & Cancellations

Due to the perishable nature of eggs, returns are not accepted once an order has been successfully delivered and accepted.

  • Cancellations: Can only be requested before the order is dispatched for delivery.
  • Refunds: Approved refunds are credited back to the original payment source within the timeframe determined by the respective bank or payment gateway.
7

Payments & Billing Security

Online payments are securely processed through trusted third-party payment gateways. e4egg does not store your card details, CVV, or net banking passwords. You agree that your transaction is subject to the terms of your payment provider.

8

Limitation of Liability

e4egg makes every reasonable effort to ensure timely delivery of clean, fresh eggs. However, e4egg shall not be liable for delivery delays or failures arising from circumstances beyond our control, including extreme weather, severe traffic jams, roadblocks, or inaccurate customer directions.

9

Intellectual Property

All trademarks, brand logos, vector illustrations, graphics, and text content displayed on the e4egg platform are the intellectual property of e4egg and may not be reproduced or used without prior written authorization.

10

Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts located in Ernakulam, Kerala.

11

Contact Us

If you have questions regarding these Terms & Conditions or your order:

e4egg Queens Buildings
Athani P.O.
Kakkanad, Ernakulam
Kerala, India
e4egg — Freshness for Every Meal.